Shipping policy
🚚 Shipping Policy
Thanks for shopping with The Coleman Twinz! Every order is custom-made just for you, so here’s what to expect with our shipping process:
🛠️ Processing Time
We make each item on demand. Please allow 3–5 business days for production before shipping.
During holidays or sales, processing time may be slightly longer—but we always aim to ship as quickly as possible.
📦 Shipping Times
After your order is processed, typical delivery times are:
- Standard (U.S.): 3–7 business days
- Express (U.S.): 1–2 business days (if selected at checkout)
- International: 7–21 business days (varies by destination)
You’ll receive a shipping confirmation with tracking once your order ships.
💰 Shipping Costs
Shipping rates are calculated at checkout based on your location and order size.
We occasionally run free shipping specials—follow us on social to catch them!
⚡ Need it faster?
We’ve got options!
If you’re on a tight deadline:
- Select UPS Next Day Air at checkout (if available)
- Or choose Local Pickup during checkout if you're in the Clinton/Jackson Metro area
- You can also contact us before placing your order to confirm availability or arrange a faster solution
We’ll do our best to help you meet your timeline!
📬 Delivery Issues
If your item is late, lost, or damaged:
- Check your tracking first
- Then contact us at orders@thecolemantwinz.com within 7 days of delivery
We'll work with you to resolve it as quickly as possible.
📌 Reminder:
We are not responsible for delays due to weather, carrier issues, or incorrect addresses entered at checkout. Please double-check your info before placing your order.
Questions?
We’re happy to help → shipping@thecolemantwinz.com