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Contact us

Phone

(601) 506-2840

Email

info@thecolemantwinz.com

Mailing Address

The Coleman Twinz LLC 137 Rockbridge Circle Clinton, MS 39056 United States

FAQ's

LICENSING & DESIGN

Yes. We are officially licensed vendors for select universities and organizations, including Jackson State University, Junior League International, Delta Sigma Theta Sorority Incorporated, and Phi Beta Sigma Fraternity Incorporated.
All licensed merchandise is produced in compliance with brand guidelines and approval requirements.

If you’re unsure whether we’re licensed for a specific organization, just reach out and we’ll confirm.

We can only produce designs for organizations we are properly licensed for.
If you already have artwork, we’ll review it to ensure it meets licensing and production standards before moving forward.

We create original designs and do not replicate other vendors copyrighted artwork.However, we’re always happy to collaborate and develop something inspired and uniquely yours.

ORDERING & PRODUCTION

No. Every item is made to order and handled in-house.
We are a production studio, not a mass reseller.

Minimums vary depending on the product type and customization method.
Some engraved gifts can be ordered individually, while certain apparel or bulk projects may require a minimum quantity.

We’ll outline everything clearly during the quote process.

Yes. For custom orders, we provide a digital mockup for approval before production begins.
Nothing moves forward until you’ve reviewed and approved your design.

Turnaround depends on the product and order size.
Most standard orders are completed within 7–14 business days after final approval.

For corporate or large-scale projects, timelines will be discussed during quoting.

Rush production may be available depending on our current production schedule.


If you have a deadline, let us know upfront and we’ll confirm what’s possible.

Because our products are custom-made and produced to order, we do not offer general returns or exchanges on personalized or licensed items.

We encourage customers to review all mockups, sizing information, and order details carefully before final approval.

If there is a production error or defect, please contact us within 3 business days of delivery and include photos of the issue. Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.

If the error is on our end, we will make it right.

CORPORATE & BULK ORDERS

Yes. We regularly produce coordinated projects that include apparel, engraved gifts, packaging, and branded sets.

From employee appreciation gifts to conference bundles, we can help structure and fulfill larger projects.

Yes. We specialize in elevated, personalized gifts designed for client appreciation, employee recognition, and branded events.

We can also assist with packaging and presentation to create a cohesive, professional experience.

SHIPPING & LOGISTICS

Yes. Local pickup is available once your order is complete.

Yes. We ship within the United States.Tracking information is provided once your order leaves our studio.