FAQs
❓ General FAQ – The Coleman Twinz
🛍️ When will I get my order?
All items are made-to-order. Please allow 3–5 business days for production, plus:
- Standard U.S. Shipping: 3–7 business days
- Express Shipping: 1–2 business days (if available)
- International Shipping: 7–21 business days
You’ll receive a tracking number once your order ships.
📦 Do you accept returns or exchanges?
Because our items are custom printed, we do not accept general returns or exchanges.
However, if there’s a defect, misprint, or issue with your order, we’ll make it right! Just contact us at returns@thecolemantwinz.com within 7 days of delivery with a photo.
👕 What if I ordered the wrong size?
Please double-check our size chart before ordering.
We may be able to offer a discount on a replacement, but we don’t offer free size exchanges.
⚡ Can I get my order faster?
Yes! We offer:
- UPS Next Day Air (on select items)
- Local Pickup in the Clinton/Jackson Metro – choose this option at checkout or contact us to arrange
Need it in a hurry? Email us at orders@thecolemantwinz.com before placing your order.
🛑 Can I cancel or change my order?
Since we begin production quickly, orders can’t be canceled or changed once placed.
Please double-check your details before submitting your order.
📍 Where is local pickup available?
We offer local pickup in the Clinton/Jackson Metro area.
You’ll receive a notification when your order is ready, and we’ll coordinate time and location via email or text.
📧 How do I contact you?
Email us at orders@thecolemantwinz.com or use the Contact Us form on our website. We typically respond within 1–2 business days.