Enjoy 20% off site wide on orders of $75 or more plus FREE economy shipping on orders over $75 through Feb. 14th (discount automatically applied in cart)! Please allow a minimum of 3-5 business days for order processing prior to shipping or pickup!

Refund policy

Payment

Payment is due in full at time of order unless otherwise approved. If needed we can produce an invoice for you same day if needed in order to ensure timely payment.

Return/Refunds/Exchange/Cancellation

***We do not accept returns, exchanges, or cancellations under any circumstances.***

Due to COVID-19, we have a strict no-refund, return, exchange, or cancellation policy.  

All items produced by The Coleman Twinz LLC are of a custom nature and therefore cannot be returned because we cannot return the items to our wholesale distributors.  We encourage you to contact us prior to ordering if you have any questions.

If your final product arrives and you believe it is different than what you signed off on, please contact us. We will review the complete order and determine if your instance qualifies for an order reproduction.

However, if you have any problems with your order, you can contact us at TheColemanTwinz@TheColemanTwinz.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

However, we are not responsible for items lost or damaged in the mail.

Garment Disclaimer

The Coleman Twinz LLC is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our best to inspect the garments/items as we print them, but we cannot guarantee each garment/item. We are not the manufacturers of these garments or items so we cannot ensure their construction. We will not refund or exchange any garment due to fit.

Cancellations

We understand there are times when orders need to be cancelled.  However, due to the custom nature of our business, we have a strict NO cancellation policy. We encourage you to contact us prior to placing your order if you have any questions or concerns  

Print/Decoration Placement

There are industry guidelines/standards for product placement on all garment types. There is no way to efficiently measure a distance from the collar on each t-shirt as each garment is loaded. If you request a shirt that has the design 2″ down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target. However, all shirts will not hit exactly 2″. They may be off as much as an inch in any direction. This will not be considered a misprint and we will not reprint or refund these shirts. Anything over an inch and a half from your desired placement will be considered for reprint. If no placement is requested we will use our opinion and standard specs to place design.

Quality Assurance

We check every garment as it’s completed, but there are times when some mistakes will make it out the door. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order. We will not be responsible for errors with your order after the 72 hour window.

Out of Stock Items

We will not be responsible for items that are out of stock. While we check items we know have potential stock issues, all garments/items are ordered after your order is placed and we cannot guarantee their availability. If items are out of stock we will provide you with replacements options and get your approval before choosing such replacement items.

Decorating on Customer Supplied Garments

We highly recommend using our garments/items for customization. We know where they come from and they are made especially for customization. However, if you insist to supply us with the garment/item to be customized we will do it. Shop rates will apply and will not reflect the normal pricing structures. You will also be subject to design or other set up fees associated with producing your order. We will in no way be responsible for your garments/items for any reasons whatsoever regardless of fault. You are having us print them at your own risk. We will not be responsible for decoration longevity, washouts, etc. on your customer supplied items. Please keep in mind when providing your own garments/items, we always recommend you provide extras. If we “mess up” we will not be responsible for the cost of replacing the item. This is why we recommend you provide extras.

Artwork:

Our customers have come to rely on us to bring their ideas to life. We do most artwork at no charge provided you are placing an order with us. You will be limited to one revision on free artwork, after that a $10 fee applies. However, if you are providing art and it needs to be re-created, purchased, or if we have to spend a considerable amount of time on it, it will be billed at the price of the design file or for a design fee starting between $5-45 per hour depending on the complexity of the design. We will let you know in advance if this is the case and give you an estimate of total time/cost.

If you are providing artwork please make sure it is in the following formats (PNG, PDF, EPS, or .ai) and has a transparent background. The design should be sized to desired printed specs. All files must be 300 DPI or Vector format. Text must be converted to outlines. Printed items will only be as good as the artwork. We will not be responsible for poor quality customization due to poor artwork. The Coleman Twinz LLC is also not responsible for any misspelling or errors in your provided artwork. As a reminder, your processing time does not being until your artwork is approved.

Proofing:

All artwork must be approved. Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork, and overall accuracy by the customer. It is very important to look over every detail of your order, as this is exactly how it will be produced. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional expenses for which you will be invoiced accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. We try to catch mistakes ahead of time, however we will not be responsible if you proof is approved with errors.

Order Changes:

Once your order is placed we begin working on it right away. Most of the time involved in your order is in the Pre-Production phase. Therefore, you may be subject to a $35 change fee in addition to the added cost involved such as (restocking fees, shipping expenses, etc.) if you make any change to your order once it has been placed. If you have approved your proof(s) you will also be subject to a $35 fee. Even if you paid a rush fee, any changes to your order will result in delays and the deadline cannot be guaranteed.