SHIPPING AND PROCESSING TIMES
All orders are subject to processing time that is seperate from the time it takes for a shipment to reach its destination once it has been fufilled.
Once we receive your order please allow 7-14 business days for processing (excluding Saturdays, Sundays, and Holidays). We try out best to complete most orders in 3-5 business days; however, we ask for additional time to account for seasonal delays.
Once your order has been completed, you will receive a tracking number or pickup notification via email. Please note, your tracking number will update once USPS/UPS has received the package and it is sucessfully processed through their system.
Keep in mind, all of our items are made on demand. We cannot guarantee the item in your cart is in stock, as we receive shipments daily. However, the processing times above account for delays in item availability. In the event we are unable to obtain the item you have ordered, you will be contacted via phone or email about your out of stock item.
We ship all orders through USPS or UPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. The Coleman Twinz LLC is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the post office or UPS we have no control over the package.
RETURNS/ EXCHANGES OF ITEMS
EFFECTIVE JUNE 2nd 2020
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the The Coleman Twinz LLC.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at firstname.lastname@example.org to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
Due to variation in monitor settings, The Coleman Twinz LLC makes no guarantees regarding color matches of product.
Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the The Coleman Twinz LLC color options.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-14 business days to process prior to shipping.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS and UPS are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting the shipping service selected at checkout.
In most cases, USPS or UPS has marked the package delivered before it has actually been delivered and customers receive their packages later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered.
The Coleman Twinz LLC is not responsible for lost, stolen, misplaced, incorrectly delivered, or incorrect address shipments.
Shipping Address Issues
The Coleman Twinz LLC WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your order is returned to our facility by USPS or UPS due to any address discrepancies we will attempt to contact you to resend the item. If the delivery failed due to the customer entering the incorrect address; the customer will be responsible for the additional shipping charges to resend the item.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS or UPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.
Urgent or rush processing only guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.
WHAT IS YOUR SIZING?
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
HOW DO I CARE FOR MY GARMENT?
We recommend turning your garment inside out before washing. This helps to protect the applied transfer from any other garments in the wash load - especially against any zippers, buttons, or other rough elements that the garment may come into contact with.
Wash your garment in cold water and, if you really want the best results, hang to dry. We know your time is valuable, so if you're in a pinch, you could use a dryer with the delicate/tumble dry low option. But remember, continued use of the dryer on pressed garments may cause the design to break down, leading to cracks, peeling, etc.
Never use an iron over the transfer! And do not use chlorine bleach OR fabric softener.
If your garment's care instructions request something even more gentle (for example, hand-washing), please follow those instructions. We don't want to ruin your garment!
All items produced by The Coleman Twinz LLC are of a custom nature. We use a variety of print methods including screen printed transfers, plastisol transfers, direct to film transfers, digital screen-printed transfers, sublimation, and heat transfer vinyl.
All methods used are tested for over 50 wash/dry cycles, which ensures you are receiving the highest quality graphics that will last a long time. If you have specific questions regarding the decoration method used for your item, please feel free to contact us prior to ordering.
We are unable to cancel, refund, or exchange items to due decoration method.